Privacy Policy

Last updated: January 2025

Pawtrain - Outerop Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.

Information Used for Personalized Experiences

To provide you with relevant updates and improve your experience across our services, we may use:

• Email Address: To send you helpful training tips, app updates, and personalized recommendations

Information Connected to Your Account

The following information helps us provide you with a personalized dog training experience:

Your Profile Information

• Name: So we can personalize your training experience and greet you by name
• Email Address: To send you training progress updates, helpful tips, and important app notifications

Your Photos & Training Content

• Photos or Videos: To analyze your dog's training progress and provide AI-powered feedback, or set your dogs profile image
• Audio Recordings: To help with voice command training and provide personalized coaching

Technical Information

• Device Information: To ensure the app works smoothly on your device and provide usage insights

App Usage Insights

• How You Use the App: To understand which features are most helpful and improve your training experience

Technical Improvements

• App Performance Data: To fix any issues and make the app run better for everyone
• Error Reports: To quickly identify and solve any problems you might encounter

Anonymous Information for AI Improvement

We may collect anonymous training data (not connected to you personally) to help improve our AI training recommendations for all users.

How We Use Your Information

We use your information to create the best possible dog training experience:

• Personalized Training: AI-powered analysis of your dog's progress and customized training plans
• App Improvements: Understanding how to make the app more helpful and user-friendly
• Helpful Communications: Sending you relevant training tips, progress updates, and feature announcements
• Technical Excellence: Ensuring the app works smoothly and fixing any issues quickly

Keeping Your Information Safe

We use industry-standard security measures to protect your information, though no online service can guarantee 100% security.

How Long We Keep Your Information

We only keep your personal information as long as you're using our service and for a reasonable time afterward, unless required by law to keep it longer.

Your Control Over Your Information

You have control over your information and can:

• See what information we have about you
• Ask us to correct any mistakes
• Request that we delete your information
• Ask us to stop using your information in certain ways
• Download your information to use elsewhere

Privacy for Young Users

Our app is designed for users 13 and older. We don't knowingly collect information from children under 13.

Updates to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. We'll let you know about any significant changes.

Questions or Concerns?

We're here to help! If you have any questions about your privacy or this policy, please reach out:

Email: support@pawtrain.app